Designing public services for a digital age
The world is changing rapidly. New services and technologies have fundamentally changed the way people see public services. Rising demands, changing expectations with shrinking budgets require bold choices to be made. New ways of thinking. New ways of working. A fresh perspective on how organisations should operate.
We will be building a business case for digital and design to be at the heart of the transformation work you're leading. One that spells out how radical reinvention can improve services for citizens and increase efficiency at the same time.
Together we will explore a whole new kind of public service: one designed around citizens and built for the digital age. We'll share some real-life examples from both the private and public sector which will leave you confident and ready to start the journey yourself.
A strategic thinker, organisational consultant, facilitator and writer, Martin’s work as an advisor draws on over 30 years' experience spanning government, the "for purpose" or social sector and the corporate sector. His wor...
Dominic Campbell is a digital government entrepreneur with a background in government policy and technology-led change. He is an experienced in organisation and service re-design and has senior management experience in imple...
Isabella is the Head of FutureGov Australia and joined the company after having worked across several commonwealth government departments. Isabella is an anthropologist by degree and spent much of her public service career m...
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